Erratum to: Trust and risk in consumer acceptance of e-services

....................................................................................... III CHAPTER1: INTRODUCTION TO THE PROBLEM OF TRUST AND RISK IN E-SERVICES......................................................................... 1 1.1 BACKGROUND ............................................................................................... 1 1.2 RESEARCH PROBLEMS AND OBJECTIVES .......................................................... 1 1.3 RESEARCH MOTIVATIONS ................................................................................ 5 1.4 CONTRIBUTIONS OF THE STUDY ....................................................................... 6 CHAPTER 2: LITERATURE REVIEW AND STUDY DESIGN ........... 8 2.1 LITERATURE REVIEW ...................................................................................... 8 2.1.1 TRUST AND RISK IN HUMAAN CHOICE AND BEHAVIOR ............................................. 8 2.1.2 AN OVERVIEW OF E-SERVICE ............................................................................. 9 2.1.3 TRUST AND E-SERVICES ................................................................................. 11 2.1.4 RISK AND E-SERVICES .................................................................................... 14 2.1.5 THE RELATIONSHIP BETWEEN TRUST AND RISK PERCEPTIONS ............................... 16 2.1.6 ANTECEDENTS OF TRUST IN E-SERVICES ........................................................... 18 2.1.7 CONSEQUENTS OF TRUST AND RISK ON THE E-SERVICES ..................................... 19 2.1.8 RESEARCH METHODS EMPLOYED IN PAST TRUST-RISK STUDIES ............................ 20 2.1.9 SUMMARY .................................................................................................... 21 2.2 STUDY DESIGN AND RESEARCH METHOD ........................................................ 22 2.2.1 META-ANALYTIC DESIGN ................................................................................. 22 2.2.2 METHODOLOGY ............................................................................................ 23 2.2.3 STUDY SELECTION ......................................................................................... 24 2.2.3.1 DATA SOURCES ...................................................................................... 24 2.2.3.2 SEARCH TERMS ...................................................................................... 24 2.2.3.3 INCLUSION AND EXCLUSION ...................................................................... 25 2.2.3.4 CODING ................................................................................................ 26 2.2.4 META-ANALYTIC APPROACH ............................................................................ 27 2.2.4.1 DESCRIPTIVE ANALYSIS ........................................................................... 27 2.2.4.2 ANALYSIS OF DIRECT EFFECTS .................................................................. 27 2.2.4.3 ANALYSIS OF MODERATOR EFFECTS .......................................................... 27 2.2.5 SEM ANALYSIS .............................................................................................. 28 2.2.6 LIMITATION OF THE META-ANALYTICAL STUDIES .................................................. 28